IRA is a highly intelligent AI engine which interprets the support mails written by your customers, figures out the problem category, speaks to your CRM, ERP and other databases and responds back with the right solution. In short, IRA is your new customer support Rock Star.
IRA Chat handles the real-time interaction with customers over chat platforms like SMS, Chat App in Websites, Telegram etc. The responses are real-time and IRA engine escalates urgent complex requests to human support executives team.
IRA Mail can read your incoming support mails from your mailbox or helpdesk tool, understand and classify the message, choose the right response and respond back to customer based on the confidence rating of the selected response.
IRA Social can speak to your popular social networking platforms like Twitter, Facebook through APIs, interpret the message and respond back with appropriate response. Think of it like a real-time social media helpdesk system.
IRA can speak to many popular CRMs, helpdesk platforms and databases to arrive at near accurate responses. Knowing more data about your customers and interpreting the same with customer’s queries helps IRA to decide the best possible response which meets the need of the customers.
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